The Role of Balanced Scorecard in Supporting Waqf Sustainability in Educational Institutions: A Case Study of Al Qasimia University in Sharjah

Abstract

University waqf is an important mechanism for supporting financial and institutional sustainability in higher education. Its effective management, however, requires a strategic framework that goes beyond traditional financial indicators. In this context, the Balanced Scorecard (BSC) offers a useful analytical and managerial tool because it links financial and non-financial dimensions and connects strategic planning with implementation and follow-up. This study examines the role of the BSC on enhancing waqf sustainability in educational institutions through a case study of Al Qasimia University in the Emirate of Sharjah. It adopts a qualitative content analysis of university documents including strategic plans, institutional reports, and other relevant organizational documents for the period 2022-2025. The analysis explored the relationship between the university’s strategic pillars and the dimensions of the BSC and assessed the suitability of this framework for measuring financial, operational, governance-related, and impact dimensions of university waqf. The findings reveal a clear functional alignment between the university’s five strategic pillars and the four dimensions of the BSC. They also show that the university has several institutional strengths, including diversified funding sources, an established waqf resource, governance and control structures, and a broad base of beneficiaries and partnerships. The study concludes that the BSC can strengthen strategic alignment, improve the management of waqf assets and returns, support the allocation of waqf benefits, and enhance the long-term educational and social impact of university waqf within educational institutions effectively.